Common Terms & Conditions

Privacy

We store information about you. Things such as name, address, phone number and billing history, these things enable us to contact you if necessary. We do not resell this information. We use Google Analytics, it shows us how many people are visiting our site and what area they are visiting from.

Credit Card Processing

Your credit card information is stored and processed securely with Stripe.

Piracy

Illegal activities are prohibited.

Hacking

By all means, hack as much as you want, just don't do anything illegal. Oh and, if you hack us, let us know of any vulnerabilities and if possible, how to patch them, there might be a reward. Thanks..

Payments, Lateness & Debt Collection

The first months' payment wiil be charged to your credit card on the first day of activation and is calculated by the days left in that month. Each recurring monthly payment thereafter will be automatically charged to your card on the 1st of each month. You will also receive an invoice on the first of each month which will update its status to paid once payment is recognised. We reserve the right to discontinue providing services to those who do not pay their bills. Those who miss the due date for a payment may receive reminders for the first 7 days via email. On the 8th day you will receive a reminder by email, SMS and at the same time your connection will be throttled to 64kbps. On the 10th if you have not responded, the connection will be disconnected and you will be sent a final invoice for the unpaid usage. If for whatever reason your debt comes to a stage where we need to use a debt collector, you will be charged an additional 25% on top of your outstanding amount.

Refunds

We are not required to provide a refund if you change your mind about the services you asked for. This document created by ACCC outlines my refund policy.

Backhaul

You must not breach the NBNco Fair Use Policy or other NBNco policies. Also you must not breach the AAPT Fair Use Policy or the AAPT Acceptable Use Policy.

NBN Battery Backup

The supply of a battery backup system is apart of a standard NBNco installation. Though you may ask not to have one installed. The ability to use a phone service to make or receive calls during a power failure, including calls to an emergency service number, depends on whether a battery backup is installed. During a power outage the power supply unit will beep once and switch to the battery backup. There is enough power in the battery to last around 2 to 3 hours. In the event of a power outage, the power supply unit will beep once and automatically switch to its backup battery power. Your corded telephone device will only work if it does not rely on mains power and is connected to a UNI-V port, for example, some cordless phones need continuous mains power to work, so be sure to select one that doesn't. Once the battery reaches 50% it will shutdown to preserve power, at that time you won't be able to make or receive calls. You can make or receive emergency calls by holding the battery emergency use button down for two seconds to turn the device back on again. Once the battery is empty you will no longer be able to make or receive calls to anyone including emergency service numbers. Once the backup battery goes flat you will need to purchase and replace it yourself.

FREE Wireless Routers

We do not automatically ship one out for every order. They are currently only available for NBN Fibre connections. If you want a free wireless router you will need to select it when ordering. The wireless router is a promotional product and does not come with any type of warranty. If the connection is activated before the router arrives (it only takes a few hours to activate some connections) you still need to pay from the date the connection was activated, not from when the router arrived. If you disconnect within 12 months then you must return the router at your expense.

nbn New Development Charge

In most cases an nbn installation is free of charge. However nbn may require a once off $300 installation charge. To find out whether this is the case at your address, please contact us.

Plan Specific Terms & Conditions

Standard NBN & ADSL

Monthly Contract and Changes to the T&C

By entering into a contract with NBNSP you agree to and understand the policies and facts on nbnsp.com.au/terms. Contracts are binding for one month and are subject to change at anytime. On each payment to NBNSP you are entering into a new contract and agree to the terms and conditions which may not be the same as previous. Customers are encouraged to re-visit nbnsp.com.au/terms to inform themselves of any changes.

Fair Use Policy

We can understand you are happy with your new internet connection. But please, don't go and try download the whole internet. In order to maintain a well performing network we ask you not to go too far past the normal considered usage. Things such as creating torrent seed boxes for pirating movies is certainly not considered normal usage and will most likely breach the amount of traffic used by the average user. Doing so will degregate the speed of the network and other users will be affected. If this were to happen it may trigger a throttling mechanism. No servers or activity that would sustain continuous bandwidth for a continuous period that impacts the network in a way that causes network congestion or affects another customers use is allowed.

Peer to Peer, Torrent and Usenet Policy

Please schedule your Peer to Peer, Torrent and Usenet traffic between 2am and 6am, this can be done by using the scheduler in uTorrent or other torrent application, please do not go outside of those times. Make sure your torrents do not continue to seed after they finish downloading. Please limit your global torrent and peer to peer upload speed to 50 kB/s. This can be done within your favorite app such as uTorrent. You can also do this globally using a program such as NetLimiter.

IP Security Cameras

IP Security Cameras are great, please stream the video footage to your local area network attached storage device, constant streaming over the internet is not allowed. If you need a 24/7 stream over the Internet, I suggest a Performance plan.

Network Performance Policy

Each plan has a maximum theorectical speed, also known as the advertised speed. Depending on the time of day and the speed of web servers' internet connection you are connecting to will determine how close the connection will come to reaching the maximum speed. At peak time you probably won't reach the maximum speed. If there is congestion on the network than those users using the most bandwidth will be throttled. There are no guarantees on speed, if you are looking for stability and performance, try a performance plan.

Commercial/Business/Work Activity

No commercial, business or work related activity is allowed on the standard plans, for this there are the performance plans.

Resale

The connection you have ordered is not allowed to be re-sold and is for the sole use of the person who entered into the contract.

Disconnect / Cancel / Relocate

If for any reason you would like to disconnect, you must send the request via email to [email protected] There might be a disconnection fee depending on your signup terms. If you do not specify a disconnection date then the connection will be disconnected 24 hours after receiving the email. If you would like to relocate there may also be a disconnection charge.

IP Address

You will be assigned a dynamic IP address.

Port Blocking

We do not block any ports.

Principle Carrier

Our principal carrier is AAPT. NBNSP is responsible for the service to customers and cannot direct customer complaints directly to AAPT.

On Peak & Off Peak Times

Off peak is between 2AM and 6AM.

Performance NBN & ADSL

Contract Lengths

By entering into a contract with NBNSP you agree to and understand the policies and facts on nbnsp.com.au/terms. Contracts are binding for 12 months.

Network Performance

Each plan has a maximum theorectical speed, also known as the advertised speed. Depending on the time of day and the speed of web servers' internet connection you are connecting to will determine how close the connection will come to reaching the maximum speed.

Fair Use & Backhaul Policies

You must not breach the AAPT Fair Use Policy or the AAPT Acceptable Use Policy.

IP Address

By default you will be assigned a static IP address. However you can opt for BGP, or bring your own IP range or apply for a /29 through APNIC.

Port Blocking

I do not block any ports.

Principle Carrier

My principal carrier is AAPT.